How can we help you?

Momentina is a private place for your memories. You can create photo albums, organize your photos, share albums with people you choose, save moments with friends, interact through comments and reactions, and turn your digital memories into printed albums.

Not in the traditional sense. Momentina is focused on your memories and the people connected to them. Your albums are not automatically public, and you decide who can see or contribute to them.

Anything worth remembering: trips, birthdays, weddings, family memories, your children growing up, parties, everyday life, work events, holidays, and much more.

No. Momentina has a free plan that lets you start creating and sharing memories. Paid plans provide more storage and additional features.

Open Momentina, tap the option to create a new album, give it a name, choose its category, and start adding your photos.

Momentina lets you organize albums into Personal, Family & Friends, and Work, making it easier to separate different parts of your life.

Yes. If you are the album owner, you can edit the album details.

Yes. Albums can continue growing over time. You don't have to add everything when you first create the album.

Yes, depending on your permissions in that album.

Yes. Album owners can delete their albums.

Depending on your Momentina plan, deleted content may remain available in History for a limited period so that you can recover it.

Yes. Momentina isn't only for new photos. You can create albums from memories already stored on your phone.

When available, Momentina can read photo metadata so you can see information such as when the photo was originally taken.

Yes. Momentina can distinguish between when a photo was taken and when it was added to Momentina.

If location information exists in the photo's metadata, Momentina can display that information.

Some photos don't contain this information. Metadata may have been removed by another app, edited, or disabled when the photo was taken.

Momentina uses optimized versions for fast browsing while keeping high-quality versions where required for features such as photo albums and printing.

Yes. You can invite other Momentina users to albums you choose.

No. Sharing access applies only to the album you choose.

A Viewer can see the shared album but cannot add content. A Collaborator can participate in the album and add memories, depending on the album permissions.

Viewing an album does not give the person ownership of your album or the ability to edit its content.

Yes. The album owner can manage who has access.

Yes, if your plan and the album settings support collaboration.

For normal in-app sharing and collaboration, they need a Momentina account.

Yes. That's what collaborative albums are designed for. They're perfect for trips, weddings, birthdays, parties, family events, work events, and other shared experiences.

The person who created the album remains its owner.

No. Album ownership and important album-level controls remain with the owner.

A Locked Album gives selected albums an additional layer of privacy inside Momentina.

Account security protects access to Momentina itself. Album locking adds another level of privacy for particular memories you don't want immediately visible when someone has access to your device.

You'll need to authenticate using the protection configured for the album or supported by Momentina.

Momentina is designed to protect the album's contents. The exact way locked content appears depends on the current app version.

Locked albums have special sharing rules because privacy and collaboration can conflict. Momentina may restrict some collaboration features when an album is locked.

Momentina is designed to protect the privacy of locked content. Notifications for sensitive albums should avoid exposing private memory details.

Friends make it easier to share albums and moments with people you already know without repeatedly searching for them.

Search for their Momentina username or use the available friend-adding options inside the app.

Your username helps other people find the correct Momentina account without needing access to personal information such as your phone number.

Yes.

Not necessarily. Album ownership, album membership, and Friend relationships are separate. Shared album access can be managed independently.

Moments are a lightweight way to share individual memories with your Momentina friends without creating a complete album.

No. Albums are organized collections of memories. Moments are designed for quicker, individual sharing.

Yes. Momentina supports interaction through reactions.

Yes, where comments are enabled.

No. Momentina focuses on sharing with people you choose rather than automatically broadcasting your content publicly.

Yes. Shared memories can support comments so the people connected to an album can talk about them together.

Yes.

People who have access to the relevant shared content can see its interactions.

Yes, where supported by the current version of Momentina.

Momentina can show a view counter for memories so you can see how often they have been opened.

A view count and a list of individual viewers are different features. Unless Momentina specifically shows viewer identities, the counter should be understood as the number of views rather than a complete visitor list.

Yes. You can turn your Momentina memories into a designed photo album.

Yes. You choose the memories you want to include.

Yes. Momentina gives you control over the selection and arrangement of your memories before the final album is created.

Yes. PDF album creation/download is available depending on your plan and current pricing.

This depends on your Momentina plan. Some plans may include PDF creation, while others may require a small one-time fee for each generated PDF.

Yes, if you download the PDF. For the best result, use appropriate photo-quality printing.

Yes. Momentina lets you turn selected digital memories into a physical album and order it directly.

Available formats can include different sizes such as A6, A5, and A4 depending on the current Momentina catalogue.

Yes. Momentina offers different album designs and styles.

No. One of Momentina's goals is to make physical albums more personal. Available designs may include different covers, layouts, materials, names, symbols, and personalized elements.

Certain album designs support personalization such as names, shapes, symbols, or engraved elements.

Choose your album, select a physical design from the Store, review the available options, provide the required delivery information, and place your order.

Production and delivery times depend on your location and the album you choose. You'll see the relevant information during the ordering process.

Your free Momentina account includes an initial photo allowance. You can also earn additional storage through selected Momentina rewards.

Yes. Momentina may provide rewards for actions such as inviting friends or participating in selected Momentina activities.

Storage granted as permanent account storage remains associated with your account according to the conditions under which it was awarded.

Your existing memories remain available, but you may need to free up space, earn additional storage, or upgrade your plan before adding more photos.

Paid plans primarily provide significantly larger photo capacity and may include additional benefits such as collaboration, History protection, PDF benefits, and other premium features.

Your memories should not simply disappear because your subscription ends. However, if your account is using more storage than your new plan allows, uploading additional memories may be restricted until you upgrade or reduce your storage usage.

Yes.

Yes, subject to the subscription options available in Momentina.

History is Momentina's recovery feature for eligible deleted content.

The recovery period depends on your plan.

No. History availability and retention periods can differ between plans.

Once the recovery period has passed, the deleted content may be permanently removed and no longer recoverable.

No. Your albums are private unless you deliberately share them.

No. Other users cannot simply search Momentina and discover your private albums.

You and the people you've specifically allowed to access the relevant shared content.

No.

Yes. You do not need to share an album with anyone.

Your private memories are not intended to become public posts simply because you upload them to Momentina.

Yes. For irreplaceable memories, keeping more than one backup is always a good practice.

Follow the signup process inside the app. Depending on the available login options, you may be able to create an account with email or supported sign-in providers.

Yes, when Google Sign-In is available on your platform.

Yes. Sign in with the same account to access your Momentina profile and synced content.

Use the password recovery option on the login screen and follow the instructions.

Username changes depend on Momentina's current account rules because usernames are used to identify users uniquely.

Yes. Account deletion is available according to the account-management options in the app.

Deleting an account can permanently remove your personal data and content. Because this action may be irreversible, Momentina will ask you to confirm it before deletion.

Notifications can tell you about important activity such as friend requests, album invitations, collaboration activity, comments, reactions, and other relevant Momentina updates.

Yes. You can control Momentina notification permissions through your device settings and, where available, the notification settings inside Momentina.

Momentina can notify album members about relevant collaborative activity depending on their notification preferences and the privacy settings of the album.

Notifications related to protected content should be designed to avoid revealing sensitive album details.

Momentina uses account authentication and access controls to protect your content.

Momentina's media infrastructure is designed so that access to content is controlled rather than relying solely on knowing a file address.

No. Never share your account password. Use Momentina's album-sharing features instead.

Change your password immediately and contact Momentina Support if you notice suspicious activity.

Photo access allows you to select existing memories from your device and add them to Momentina.

Camera permission allows you to capture new memories directly from the app where this functionality is available.

No. Permission lets Momentina access the photos necessary for features you use. Your entire photo library is not automatically turned into Momentina albums.

Yes. You can manage app permissions from your phone's system settings.

Check your internet connection first. Large images may also take longer to upload. If the problem continues, close and reopen Momentina and try again.

Momentina may need to upload, process, and prepare different optimized versions of the image. Connection speed can affect this process.

You may have reached your current storage allowance or there may be a temporary connection problem.

Check that you have been added as a Collaborator rather than a Viewer and that your account/plan supports the required collaboration feature.

Make sure you're signed into the correct Momentina account. The owner may also have changed or removed your access.

Check that notifications are enabled for Momentina in your phone settings.

Check that photo-library permission is enabled for Momentina in your device settings.

Make sure you're using the latest version of Momentina, restart the app, and check your internet connection. If the issue continues, contact Momentina Support.

Use the Help or Contact Support option inside Momentina.

Tell us what you were trying to do, what happened, which device you're using, and—if possible—include a screenshot. Never send your password.

Absolutely. Momentina is built around how people actually preserve and share memories, so user feedback is valuable.

The Help Center includes FAQs and can also include short video guides explaining important Momentina features.